BSB30120 • STUDY ONLINE
Certificate III in Business (Customer Engagement)
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Duration
12 months
Study method
100% online
Fees
$2,700 Discounted Instalment Plan. Payment Plans – starting at $24.00 per week*
Start date
Start immediately or when you’re ready
Recognition
Nationally recognised training

COURSE INFO

WHAT IS THE CERTIFICATE III IN BUSINESS (CUSTOMER ENGAGEMENT)?

If you want to update your customer service skills to become a top performer in any organisation, then consider the nationally accredited Certificate III in Business (Customer Engagement).

This 100 per cent online course demonstrates how to focus on providing exceptional customer-centric support whilst you expand your career in this arena. All whilst refining your organisational skills.

Build your confidence with a range of procedural, administrative or operational tasks that will make you shine in a workplace environment.

Plus, understand relationships and confidently handle customer complaints whilst you learn to develop and monitor a service to customers with confidence, clarity and efficiency.

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KEY BENEFITS

KEY BENEFITS OF CERTIFICATE III IN BUSINESS (CUSTOMER ENGAGEMENT)

  1. 100% online.
    Study at your own pace. In your own space.

  2. Nationally Accredited.
    Unlock career opportunities all across Australia.

  3. Led by Industry Experts.
    Get relevant insights and make valuable connections.

  4. Easy-to-follow.
    Content, videos, webinars, support from trainers and student groups.

  5. Up-to-date information.
    Leading edge industry insights taught.

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WHY STUDY CERTIFICATE III IN BUSINESS (CUSTOMER ENGAGEMENT)?

The Certificate III in Business (Customer Engagement) has a well-structured, yet easy-to-follow curriculum, that gives you the confidence to excel in business and administration activities, no matter the industry.

  • Identify customer needs.

  • Refine workplace communication.

  • Maintain business relationships.

  • Use social media platforms.

  • Apply critical thinking skills.

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BSB30120 – Certificate III in Business (Customer Engagement)

COURSE DETAILS

EVERYTHING YOU NEED TO KNOW

QUALIFICATION NAME

BSB30120 – Certificate III in Business (Customer Engagement)

DURATION

12 months

DELIVERY METHOD

100% Online

FEES

$2,700 Discounted Instalment Plan. Payment Plans – starting at $24.00 per week*

START DATE

Start immediately, or whenever you're ready.

RECOGNITION

Nationally Recognised Training

Nationally recognised training logo (1)

BSB30120 – Certificate III in Business (Customer Engagement)

ASSESSMENTS

No Exam. Assessment formats include: Audio/video recording of role plays, case studies, observations, demonstrations and presentations (including video self-recording and upload); multiple choice questions, short-answer questions, projects and written reports.

POTENTIAL CAREER OPPORTUNITIES

This online course opens up a variety of job roles, including data entry operators, administration officers, general clerks, customer service operators, office support, receptionist and more.

PATHWAYS

If you successfully complete the BSB30120 Certificate III in Business (Customer Engagement), you may be able to pursue the following related qualifications:

BSB50120 Diploma of Business
10904NAT Diploma of Social Media Marketing

You may also want to continue your studies at university and apply for a degree. If this is something you are considering, before you enrol with Original Campus, it’s a good idea to check in with the university you’re thinking of applying to. Ask them whether our Certificate III in Business (Customer Engagement) satisfies their prerequisites and see whether you’re eligible for course credit for any of the units listed above.

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SUBJECTS

WHAT YOU WILL LEARN

MODULE 1 – WORKPLACE PRACTICES

BSBCRT311 Apply critical thinking skills in a team environment
BSBPEF201 Support personal wellbeing in the workplace
BSBSUS211 Participate in sustainable work practices
BSBTWK301 Use inclusive work practices
BSBWHS311 Assist with maintaining workplace safety

MODULE 2 – ORGANISATION AND ADMINISTRATION

BSBPEF301 Organise personal work priorities
BSBWRT311 Write simple documents
BSBTEC302 Design and produce spreadsheets
SIRXOSM003 Use social media and online tools

MODULE 3 – COMMUNICATION AND CUSTOMER SERVICE

BSBXCM301 Engage in workplace communication
BSBOPS304 Deliver and monitor a service to customers
BSBOPS305 Process customer complaints
SIRXCEG005 Maintain business to business relationships

Requirements

WHAT YOU WILL NEED

MINIMUM AGE

Be at least 18 years of age.

EDUCATION

Successful completion of Year 10 level or higher; or Successful completion of a Nationally Recognised Training qualification at Certificate II level or higher; For students without an equal or higher level of qualifications, a short language, literacy and numeracy (LLN) assessment will be required.

RESOURCE REQUIREMENTS

“COMPUTER SKILLS

To successfully complete this course, you will require basic computing skills.

This includes:

  • Create, save and edit Microsoft Office documents
  • Access and search the internet
  • Download, upload and save documents from websites
  • Participate in online discussions
  • Compress image files
  • Connecting digital cameras and downloading and storing images and video files

DIGITAL EQUIPMENT REQUIRED

Learners must also have access to:

  • Computer with high-speed internet
  • A digital video recording device and/or a digital camera and associated software to save and upload video, image and audio files to the LMS. Many mobile phones and smart phones include this technology
  • Software to view online videos and images. Software such as Adobe Reader, Windows Media Player, Windows Photo Viewer etc. are available as a free download from the internet.
  • Microsoft Office 365 – (access provided by Original Campus)”

OTHER REQUIREMENTS

Students will require access to an organisation which the student can use as a case study for the assessments. This organisation can be the student’s own business, one in which they work for, volunteer for, or a hypothetical business made up for the purpose of the assessment.

To successfully meet some assessment requirements, you will need to work with one or two other people to participate in a video or audio role-plays. It is your responsibility to find your own suitable participants. Suitable participants may include your trainer, colleagues in the workplace, friends, family and other learners.

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ORIGINAL LEARNERS

The quality of education is outstanding.
My journey with Original Campus has been so great and full of learnings that they have exceeded my expectations. Our teachers are real business owners, consultants and CEOs of prominent organisations and have proven track records of business excellence. I would very much recommend this school. Continue the great work!

Arvin Jonathan Cua
Student

Everything I need to start up my own business!
Original Campus is by far one of the best schools I’ve studied at! Studying there has been the best decision! I’ve learnt a considerable amount and it has given me everything I need to start up my own business! I’m very excited to continue my studies there. Highly recommended!

Danni Durrant
Student

The online experience has been even better than I expected.
Original Campus has exceeded my expectations as an entrepreneurial school. I love the support, flexibility and outcome-focused courses. Also, Bev is an amazing trainer, very experienced and knowledgeable. I would recommend the college to anyone who is interested in studying business or leadership.

Paula C Cortés L
Student

The staff and trainers are friendly and hands-on.
I did my Diploma of Leadership and Management at Original Campus and it was a fantastic journey. The staff and my trainers were so friendly and hands-on with mentoring their students and attending to the queries and needs. Great job!

Elaiza Quiambao
Student

The teachers were remarkable and encouraging.
I had the opportunity to study with Original Campus and I am thankful to all the teachers and staff who were always very helpful and did it with a smile. They are remarkable, and they encourage their students to continually develop their skill set.

Raissa
Student

My Original Campus course was very helpful.
Not only it enriched my theory on personality and development but led me to better understand management and leadership which would be of greater opportunity for me in the future.

Rochelle
Student

My experience was really good.
Trainers were hands-on teaching and staff were friendly and approachable.

Maria Elaiza
Student

I am very happy at Original Campus.
Good teachers – you guys are so amazing! You always try to do what you can to the best of your ability.

Noelle
Student

Awesome experience, quality education.

Gene
Student

I am very happy that we got support.
Original Campus have portrayed 100% professionalism at work and are very responsible. As a student, I would recommend people to find out what are the courses available / that suits you, because this campus is an amazing one!

Abia Ho
Student

Motivational and inspiring Teachers!
Huge support from all people working for OC! I feel very lucky to be in this school!

Konstantinos
Student

I am so proud to be in this institution.
Taking a Diploma of Business and Diploma of Leadership Management course in Original Campus is very grateful. The faculty members are driven to help their students. If ever I can invite students to study at OC, I would like to recommend it.

Eulito
Student

The most updated and advanced programs.
The only school in Melbourne that offers the most updated and advanced programs.

Gene Garcia
Student

I would recommend it 100%
Amazing school, I would recommend it 100%.

Patricia
Student

BSB30120 Certificate III in Business (Administration)

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BSB30120 Certificate III in Business (Customer Engagement)

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Certificate III in Business (Customer Engagement)

course guide

Original Learner
Everything I need to start up my own business!

“Original Campus is by far one of the best schools I’ve studied at! Studying there has been the best decision! I’ve learnt a considerable amount and it has given me everything I need to start up my own business! I’m very excited to continue my studies there. Highly recommended!”

Danni Durrant
Student

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